Website Privacy Policy

A New Dawn, A New Beginning, Inc.
Effective Date: October 6, 2026
Last Updated: October 6, 2026

1. About This Policy

This Website Privacy Policy explains how A New Dawn, A New Beginning, Inc. ("we," "us," or "our") collects, uses, shares, and protects information through our website, www.anewdawnanewbeginning.com, and related online services, including online scheduling, intake forms, the client portal, email, and text messaging.

If you are a client, the way we use and disclose your health information is governed by our Notice of Privacy Practices [link], as required by the Health Insurance Portability and Accountability Act (HIPAA) and Florida law. If anything in this Website Privacy Policy conflicts with our Notice of Privacy Practices, the Notice of Privacy Practices controls.

2. Not for Emergencies

Our website, email, text messages, and client portal are not monitored around the clock and are not for emergencies. If you or someone else is in immediate danger, call 911. For a mental health crisis, call or text 988.

3. Information We Collect

Information you give us. We collect information you choose to provide when you:

  • Call, email, or text our office

  • Book an appointment online

  • Complete new client paperwork or intake forms

  • Submit an Outside Agency Referral Form

  • Use the client portal

  • Register for a class, such as the Florida Parenting Course

This may include your name, date of birth, contact information, insurance information, payment information, and information about your health, mental health, and reasons for seeking services.

Information collected automatically. When you visit our website, our website host and any analytics tools we use may automatically collect limited technical information, such as your browser type, device type, the pages you visit, the date and time of your visit, and the website that referred you. See Section 7, "Cookies and Tracking Technologies."

Information from others. We may receive information about you from referring agencies, courts, other health care providers, or your insurance company, as permitted by law and as described in our Notice of Privacy Practices.

4. How We Use Information

We use the information we collect to:

  • Respond to your questions and requests

  • Schedule and manage appointments

  • Provide counseling, therapy, psychiatric, and related services

  • Process insurance claims and payments

  • Send appointment reminders and service-related messages

  • Operate, maintain, secure, and improve our website

  • Comply with legal, licensing, and professional obligations

5. How We Share Information

We do not sell your personal information. We do not share your information with advertisers, and we do not use it for targeted advertising.

We share information only as follows:

  • Service providers. We use trusted vendors to run our practice, including online scheduling (Jane App), intake forms and the client portal (IntakeQ), and website hosting ([Squarespace]). Vendors that handle client health information are required to protect it under a HIPAA Business Associate Agreement.

  • As permitted or required by law. This includes sharing information for treatment, payment, and health care operations; with your written authorization; or when required by law, such as a court order, mandatory reporting of abuse or neglect, or to prevent serious harm, as described in our Notice of Privacy Practices and permitted under Florida law.

  • Business transfers. If our practice is merged, sold, or transferred, client records would be handled as required by Florida law and HIPAA.

6. Mental Health Information

We recognize that mental health information is especially sensitive. Communications between you and your therapist are confidential under Florida law, and we disclose them only with your written consent or as permitted or required by law, as described in our Notice of Privacy Practices.

7. Cookies and Tracking Technologies

Our website uses cookies, which are small files stored on your device, to make the site work properly and remember basic preferences.

We do not use advertising pixels, analytics tools, or other third-party tracking technologies on our website.

We do not use session-recording or "session replay" tools, and we do not record or monitor what you type on our website.

Your choices. You can set your browser to refuse or delete cookies; some parts of the site may not work properly if you do. Our website does not currently respond to "Do Not Track" browser signals.

8. Email and Online Forms

Regular email is not a secure form of communication. Please do not send personal health information through regular email or through any general contact form on our website. To share clinical information, use our secure client portal [link]. If you choose to email us, you accept the risk that the message could be intercepted or misdirected.

9. Text Messages (SMS)

If you give us your mobile number and agree to receive text messages, we may send appointment reminders, scheduling updates, and other service-related messages.

  • Message frequency varies. Message and data rates may apply.

  • Reply STOP to opt out at any time. Reply HELP for help, or call (850) 329-5776.

  • Agreeing to receive texts is not a condition of receiving services.

  • We do not sell, rent, or share your mobile number or text messaging consent with third parties or affiliates for marketing purposes.

  • Text messages are not for emergencies and are not monitored after hours.

10. Phone Calls


We do not record telephone calls.

11. How We Protect Information

We use administrative, technical, and physical safeguards designed to protect your information, including secure, HIPAA-compliant platforms for scheduling, intake, and client records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Where Information Is Stored

As required by Florida law, client health information we store electronically with offsite or cloud-based vendors is maintained in the continental United States, its territories, or Canada.

13. Data Breaches

If a breach of security affects your personal or health information, we will notify you, and the appropriate government agencies when required, as required by HIPAA and the Florida Information Protection Act.

14. How Long We Keep Information

We keep client records for the period required by Florida law and professional licensing rules. We keep other information, such as general inquiries, only as long as reasonably necessary for the purposes described in this policy.

15. Your Choices and Rights

  • Clients: You have rights to access, obtain a copy of, and request amendment of your health records; to request restrictions on certain uses; to request confidential communications; and to receive an accounting of certain disclosures. These rights and how to use them are described in our Notice of Privacy Practices [link].

  • Text messages: Reply STOP to opt out.

  • Email: Let us know if you no longer want to receive non-essential emails from us.

  • Questions or concerns: Contact us using the information in Section 20.

16. Children and Minors

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 except through a parent or legal guardian, such as a parent completing intake paperwork for a child. Services for minors are provided in accordance with Florida law, including laws on parental consent and parents' access to their minor child's records. If you believe a child has given us information without a parent's or guardian's involvement, please contact us.

17. Links to Other Websites

Our website links to outside websites, such as crisis resources, Jane App, and IntakeQ. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

18. Accessibility

If you need this policy in another format, call (850) 329-5776 or email staff@anewdawnanewbeginning.com.

19. Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and change the "Last Updated" date above.

20. Contact Us

Privacy Officer: Dawna Haswell
A New Dawn, A New Beginning, Inc.
1706 S Jefferson Street, Perry, FL 32348
Mailing: P.O. Box 1726, Perry, FL 32347
Phone: (850) 329-5776
Email: staff@anewdawnanewbeginning.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.